Select from the products you own. Any warranty support needed would be completed by the reseller that sold the product. This prevents scanning to network location amongst other things. The Virtual Agent is currently unavailable. Press in the buttons on the latch on the rear of the duplexer, and then lower the cover.

Uploader: Doura
Date Added: 13 August 2008
File Size: 70.32 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 36486
Price: Free* [*Free Regsitration Required]

Please try again shortly. Some of them should show white horizontal streaks if none of the blocks are streaked, the printheads are okay. Product has been exchanged: Check the inside, sides, and underside of the carriage for any debris or bits of paper.

HP Officejet Pro A (A) Printers – Paper Jam Error | HP® Customer Support

This page requires Javascript. Thus, the warranty has been removed from this product. Oro matches the product: Remove the printhead from its slot. Email list of drivers.

Disconnect the USB cable from the printer, if necessary.

I get messages saying it is in useas a scanner or that it can’t communicate with the scanner. I was able to scan 46 pages successfully, but then all of a sudden I started to get half-inch x910 black bars on every page.


HP Customer Support – Software and Driver Downloads

If ;ro printer is not listed in the Add Printer or Scanner windowmake sure the printer is connected to the Mac with a USB cable, or that it is on the same wired or wireless network as your Mac. The Print Quality Diagnostic page shows which printhead should be replaced. Modify your browser’s settings to allow Javascript to execute. Learn more about HP’s privacy policy.

HP Officejet Pro A won’t scan – HP Support Community –

Choose a different product series. Simply move the printer closer to the wireless router without any obstruction between the two and try and place them both at or near the same height level. Any warranty support needed would be completed by the third party that sold the product. Asia Pacific and Oceania. Use ofcicejet hands to pull any whole sheets of paper to avoid tearing them. The label on the printhead must match the label on the printhead latch.

Clear jammed paper from the duplexer Remove any loose or jammed paper odficejet is accessible from the duplexer area. No need to thank me, Im just saving alot of people out there some headaches. Trying to clear jammed paper from the front of the product can damage the print mechanism. Modify your browser’s settings to allow Javascript to execute.


This could take up to 3 minutes, depending on your computer and connection speed. Check offcejet paper feed rollers in the duplexer to make sure they are clean, free of paper bits, and rotate freely. I hope this helps you! The product cleans the printheads.

Touch Setup a9110 the control panel display. Now to let mines go. Check compartments 1 and 2 for jammed paper or bits of paper. If you are prompted to install softwareclick Download and Install to complete the installation.

I’ve just spent an entire day trying to get my HP Officejet Pro A Premium printer to do a simple, duplexed scan job to a pdf file. Thus, the warranty has been removed from this product. Asia Pacific and Oceania.