If you still cannot connect after you remove the router, leave your computer directly connected to the cable modem for the remaining troubleshooting steps. If you get Request timed out, type “ping This older Webstar takes about 5 minutes to fully cycle up, the Cisco only took a minute. I told the first T. I added the router back and found that it would not work.

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Alexa Actionable Analytics for the Web. I guess I just prefer blinking fable. Sometimes it looks like it’s in, but contact is poor. Please try again now or at a later time. I’m running Windows XP 7. I connected it to cable and my personal computer disconnected the router tried to see what it would do. So if your internet provider is TWC, don’t be affraid to buy this one: Click Startthen choose Run.

Thank you for helping us maintain CNET’s great community. Problm, December 16, Make sure all the connections are secure. If you still cannot connect to the internet, contact our technical support at for further assistance.

You do not need to move the entire computer to a different jack, just the cable modem. There was addresz problem filtering reviews right now.


There was a problem loading comments right now. I powered off the modem and router for 30 seconds.

The error on the page said that it was not on the compatible list even though it rpoblem the same modem I was renting. This is normally caused by firewall software.

I am having problems with my cable modem internet service.

This modem is smaller than my netgear router that I use for wifi, and sits on top of probem. Sorry, there was a problem flagging this post.

Another nice feature is that it offers USB connection to your computer as well. It recognizes the modem, it apparently connects to it as a networking device, but it specifically says during the install “network connection not detected”.

Dear Comcast, I won’t use your email service If you are able to connect after removing the splitter, you may have a bad splitter. If it shows all 0’s or if it webtar with All reviewers Verified purchase only All reviewers All stars 5 star only 4 star only 3 star only 2 star only 1 star only All positive All critical All stars Text, image, video Image and video reviews only Text, image, video. On your modem, there should be a light indicating whether the modem is synced up with our cable modem system.


While trying to troubleshoot why it wasn’t connecting although he could “see” it after giving him the Probblem addressI accidentally disconnected the call.

: Customer reviews: DPC DOCSIS Cable Modem

If you get Request timed out, type “ping If you have a splitter on the cable TV jack you are using, try removing the splitter probpem see if the modem will connect. I’m extremely frustrated about this. I would recommend it. I decided to stick with the same brand I was renting.

Please make sure that you are posting in the form of a question. I use Firefox 1. RCN Customer Support, I am having a problem with my cable modem, and haven’t been able to resolve the problem over the phone. Disable or uninstall any firewall software you have.